Full-Time Summer Account Operations Intern

  • Full Time
  • Internship
  • Telecommute
  • Applications have closed

Website actblue ActBlue

Small Dollars. Big Change.

WHO WE ARE:

ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.

We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.

Join us for a unique and rewarding undergraduate internship experience! We will accept applications on a rolling basis through April 15, 2022; we encourage interested applicants to submit their applications as soon as possible.

 

THE OPPORTUNITY:

The Customer Service Team’s role is to serve as the front line of support for ActBlue. Team members are the chief brand ambassadors to ActBlue’s many thousands of donors, as well as campaign and organization admins. The Account Operations intern will be a member of a team that offers efficient, accurate, and friendly assistance to admin users, grassroots organizers, and donors who contact ActBlue via email and phone.

The Account Operations intern will get the opportunity to work with the many campaigns and organizations that use our tools, as well as helping to ensure that internal systems are run efficiently. This position involves handling sensitive financial information, so discretion and good judgment are a necessity.

 

WHAT YOU WILL DO:

Assist in the distribution of funds to the thousands of campaigns and organizations using our tools;
Aid campaign and organization finance staff who need assistance reconciling their financial reports;
Field general customer service questions from campaign and organization admins;
Assist with the monitoring and development of automated systems and workflows;
Work on long- and short-term research projects;
Create spreadsheets and other helpful documents to organize and compile data.
WHAT YOU BRING:

Current enrollment in an undergraduate program;
Strong commitment to ActBlue’s mission;
Availability from May 31st to August 12th;
Willingness and ability to work 40 hours per week;
Excellent organization;
Exceptional attention to detail;
Great communication skills;
Experience with Excel and/or other CRM platforms (preferred but not required);
Strong computer skills — ability to learn and adopt new technologies and systems;
Ability to be discreet with sensitive information.
APPLICATION PROCESS:

Cover letter and resume
Phone Interview (30 minutes)
Take-home Written Exercise (30 minutes)
Final Zoom Interview with Department (45 minutes)
Please note that you will have time to ask questions during each of the interview stages — we want to ensure that you have a chance to learn more about this role throughout the process!

 

LOCATION AND COMPENSATION:

ActBlue is currently authorized to support remote hourly employees in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Virginia, Washington, Washington DC, or Wisconsin.

This is a full-time, paid internship ($17 per hour). Interns over the age of 21 have the option of opting into ActBlue’s 401k program. ActBlue is equipped to have you onboard and work remotely from your home if you are hired for this role.

ActBlue is unable to sponsor work visas at this time.

 

INCLUSION STATEMENT:

Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.

ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.

*ActBlue will never ask candidates to buy equipment, nor will we email from anything other than an actblue.com or actbluetech.com email address.