Income Maintenance Caseworker I – Russian or Ukrainian

We are committed to building an inclusive workforce that is representative of our diverse community. Applicants with equivalent experience and/or education should apply.

Our hiring managers begin reviewing applications after the Job Posting End Date (see below) and will begin contacting applicants soon after that date. Thank you for your patience as we give each application the time and attention that it deserves.

Job Title:  Income Maintenance Caseworker I – Russian or Ukrainian

Department: Health and Human Services

Hiring Range: $17.79 – $20.77

Posted Internally and Externally

Job Posting End Date: October 23, 2022

This Income Maintenance Caseworker I position is required full time in-office and bilingual. Either Russian and/or Ukrainian bilingual fluency will be considered.

Purpose of the position:
The primary purpose of this position is to provide accurate, timely and integrated customer service in person or by telephone to customers across various Health and Human Services programs.

Minimum Education, Training and/or Experience (required at time of hire):

Associate’s degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum and one (1) year of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or graduation from high school and two (2) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or an equivalent combination of training and experience.

Additional Training and Experience: English/Russian or English/Ukrainian bilingual abilities required. Must speak English and Ukrainian or English and Russian.

Essential Functions of the Position:

• Answer questions and gather information from new and established customers in support of an application for services or ongoing services/benefits.
• Explain Agency services across a variety of HHS program areas and transfer calls/route customers to appropriate staff within HHS as needed.
• Gather information from clients through the interview process for the purpose of determining applicant eligibility for Food & Nutrition (FNS) benefits.
• Process changes to client information for Food & Nutrition (FNS), Medicaid and Work First Family Assistance (WFFA).
• Performs other related duties as assigned.

Knowledge, Skills, Abilities:

• Knowledge of agency programs and staff.
• Knowledge of office practices and procedures and the ability to effectively use various software applications and office equipment.
• Knowledge of HIPAA regulations regarding handling of customer’s charts and customer-related communications.
• Ability to receive people in a courteous, caring and professional manner at all times.
• Skills in clear communication, problem solving and decision making.
• Ability to read, comprehend and apply rules and regulations and often changing policies and guidelines pertaining to eligibility programs.
• Ability to interpret agency policies and procedures to people of varied social, economic and educational backgrounds to obtain data for documentation and verification of information needed.
• Ability to detect the customers need for other agency services and make appropriate referrals.
• Ability to learn the intricacies of numerous forms and procedures related to public assistance programs.

In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee’s unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination.

Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.