Income Maintenance Caseworker I

Website Buncombe County Government

To Apply:

Buncombe County is a caring community in harmony with its environment where citizens succeed, thrive, and realize their potential. Our mission is to promote a healthy, safe, well-educated, and thriving community with a sustainable quality of life; to provide effective and efficient government our citizens can trust; and to deliver needed service through a responsive work force committed to excellence, integrity, and teamwork.

This position will support multiple public assistance programs, i.e. Food & Nutrition Services, Medicaid, Emergency Housing, etc.

Purpose of the position:

The primary purpose of this position is to ensure all eligible individuals receive timely public assistance benefits by determining eligibility of Buncombe County residents applying for public assistance within a single Income Maintenance program.

Essential Functions of the Position:

  • Determine client eligibility for benefits accurately and within Federal and State mandated time frames.
  • Gather and interpret client data and perform case file reviews.
  • Provide information to clients/applicants regarding programs, services, and eligibility requirements and outcomes.
  • Review client applications, verifying the information obtained and determine eligibility.
  • Document findings and maintain up to date records of all cases.
  • Complete scheduled client re-certification for eligibility.
  • Explain public assistance program requirements and options to client/applicant.
  • Refer client/applicant to other program services as appropriate.
  • Acquire and maintain knowledge of Health and Human Services in order to serve customers within an integrated model.
  • Adhere to all program mandates and stay current with program policy.
  • Identify cases for investigation of potential fraud and submit appropriate fraud referral documentation.
  • Assist in local and state hearings process as necessary.
  • Performs other related duties as assigned.

Minimum Education, Training and/or Experience (required at time of hire):

Associate’s degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum and one (1) year of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or graduation from high school and two (2) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or an equivalent combination of training and experience.

Additional Training and Experience: English/Spanish bi-lingual speakers preferred.

Knowledge, Skills, Abilities:

  • Proficiency working in a variety of computer systems and software.
  • Considerable knowledge of agency and community programs and services which could affect the client/applicant.
  • Ability to maintain a satisfactory working relationship with applicants and others contacted within the course of performing the work.
  • Ability to willingly accept work direction from multiple parties and work as part of a team.
  • Ability to analyze, comprehend and apply rules and regulations and often changing policies and guidelines pertaining to eligibility programs.
  • Ability to conduct interviews and interpret agency policies and procedures to people of varied social, economic, and educational backgrounds to obtain data for documentation and verification of information needed in determining eligibility, detect need for other agency services and make appropriate referrals to the service staff.
  • Ability to work with facts and figures and perform tasks involving a high degree of accuracy, learn the intricacies of numerous forms and procedures of the public assistance programs.
  • Ability to set priorities and organize.

Department:Health and Human Services

Location: Asheville, NC

Job Posting End Date: July 22, 2022

Salary Range: $17.79 – $20.77

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee’s unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition the Agency expressly prohibits any form of workplace harassment or discrimination.

Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.

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