Customer Service Support Specialist II

Website City of Gainesvillehttps://cityofgainesville.wd5.myworkdayjobs.com/Careers/job/Gainesville-Fl/GRUCom-Enterprise-Planning-and-Administration-Director_4298

Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Job Description:

SUMMARY

This is highly skilled, responsible lead work supervising customer support service activities. Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from higher classes by its lack of managerial responsibility and from lower classes by its advanced support service skills and supervisory responsibility in a single service environment.

CLASSIFICATION STANDARDS

Positions allocated to this classification report to a designated supervisor and work under limited supervision.  Work in this class is distinguished from higher classes by its lack of managerial responsibility and from lower classes by its advanced support service skills and supervisory responsibility in a single service environment.

ESSENTIAL JOB FUNCTIONS

Depending on area assigned:

Coordinates daily operations of staff.

Provides support service training to new employees and coordinates special projects with staff.

Assists in formulating policies and procedures affecting customer service.

Performs performance appraisals.

Responds to inquiries and complaints from customers and other agencies in person, by phone, and by mail.  Handles complicated complaints.

Investigates, researches, and resolves problems in accordance with established policy.

Performs duties of a Customer Service Support Specialist I, as needed.

Attends work on continuous and regular basis.

MINIMUM REQUIREMENTS

Graduation from high school or possession of an acceptable equivalency diploma and four years of customer service work or experience related to area of assignment and one-year supervisory experience; or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities.

LICENSES/CERTIFICATES

Valid Florida Driver License required.

 

NOTE:

To be considered for this position you must take and pass the City of Gainesville Typing, Keying, Word, and Excel assessments.

To schedule testing please contact CareerSource North Central Florida by emailing Jan Kautz at [email protected] or 352-955-2245 ext. 5969. They are the test administrator and will be able to assist you with your assessments.

*PLEASE LISTEN TO THE ENTIRE MESSAGE FOR INSTRUCTIONS*

This testing is done online.
Testing is due by EOD Friday 6/21/24.

These are mandatory assessments and must be completed for further considered for this position.

***Test scores are good for 1 year***

To apply for this job please visit cityofgainesville.wd5.myworkdayjobs.com.