Documentation and Training Coordinator

  • Full Time
  • Washington, DC
  • Applications have closed

Greenpeace USA

Greenpeace is a global, independent campaigning organization that uses peaceful protest and creative communication to expose global environmental problems and promote solutions that are essential to a green and peaceful future. For almost fifty years, Greenpeace has fought to save the planet from the threat of global warming, destruction of ancient forests, deterioration of our oceans, and the threat of a nuclear disaster. Greenpeace does not accept funds from any corporations or government entities, safeguarding our independence and ability to speak the truth and act boldly.  We recognize the importance of the moment: ours is the first generation to understand and experience the impacts of climate change and global scale ecosystem destruction, and the last generation with a window of time to do something about it.

The Documentation and Training Coordinator will own primary responsibility for planning, coordination, and execution of all technology-related training while supporting communication activities for GPUS technology platforms, applications, and projects. They will design, coordinate and develop content (presentations, screencasts, how to documents, etc); work with IT managers to maintain up-to-date and effective system information; and pro-actively work with end-users for both initial and ongoing training needs. In addition, they will develop and execute  organization-wide data and technology training programs to improve staff competency and efficiency using available technology systems supported by GPUS. This role will also have administrative and operational responsibilities for data systems, and will be part of project teams implementing new IT/data solutions.

 

The Documentation and Training Coordinator will be responsible for:

Communication

  • Coordinate internal IT communications (product release notes, newsletters, internal Slack channels etc.)
  • Help create and maintain  relationships with teams across the organization in order to best understand and improve their approach to technology, and provide strategic assistance
  • Be a proactive advocate for technology and data across all teams, to amplify the impact on their results
  • Assist in communication of strategies or messages from senior IT leadership
  • Develop creative ways to enhance data and technology literacy across the organization

Documentation & Training

  • Identify and assess current and future training needs to ensure successful adoption of IT platforms and services
  • Periodically monitor and evaluate training program’s effectiveness, through tests and surveys
  • Provide new user and refresher training sessions as needed
  • Organize meetings with staff (all levels) and prepare materials to ensure a detailed understanding of training subjects processes
  • Continually research and employ methods and techniques in workplace training and remain up to date on developments within the industry and competitors
  • Create instructional materials to supplement training
  • Conduct regular meetings with management and staff to identify and prioritize IT related subjects to be addressed or areas in need of additional attention
  • Create strategies for effectively managing documentation resources
  • Create documentation materials (how-to documents, user guides, requirements) in coordination with all technical teams
  • Create and deliver end-user training materials, including documents, video/screencast guides, online resources
  • Proactively review and recommend improvements and updates to existing IT systems documentation
  • Maintain IT documentation and training hub and keep materials up-to-date and accessible
  • Keep up-to-date with critical data systems to ensure training is current and end-users are well-informed of changes and updates.

Operations

  • Conduct data QA on critical components of engagement system usage
  • Assist with creation and administration of user accounts and permissions for critical systems
  • Work with IT managers on timely delivery of supporting materials for project implementation

Minimum qualifications for the Documentation and Training Coordinator are:

  • Bachelor’s Degree or equivalent experience in communication, education, information technology, or related field
  • Advanced analytical and technical writing skills
  • Experience creating online training materials (e.g. Trailheads, Learning Paths) required.
  • At least three years of technical or non-technical training and/or communication experience
  • Track record in designing and executing successful IT training and/or communication programs
  • Familiarity with traditional and modern training (coaching, in-person training, e-learning, workshops, simulations, etc.)
  • Understanding of project management principles
  • Commitment to Greenpeace’s mission and non-violent direct-action as a means of affecting change
  • Strong communication skills and confidence in delivering live and recorded presentations
  • Highly motivated and organized, with strong attention to detail and accuracy
  • Hands-on experience with CRM platforms (particularly Salesforce) would be helpful
  • An understanding of the fundraising environment and its requirements helpful
  • Experience working in an NPO/NGO environment would be a plus

If you want to save the world from climate change and believe in environmental justice, please submit an application on our careers page. Applications will be reviewed on a rolling basis and will conclude once we have found the best candidate.

Greenpeace is an Equal Opportunity Employer and does not discriminate on the basis of race, color, class, sex, gender, sexual orientation, disability, family/marital status, religion or other protected classes. We strongly encourage applications from marginalized communities. If you require assistance applying to this opportunity, please contact resumes@greenpeace.org.

COMPENSATION & BENEFITS:
Greenpeace USA values a healthy work-life balance and has flexible, family-friendly employment policies. Our competitive benefits package for full-time employees includes medical, dental, and vision coverage with low contributions from staff. We have options for pretax flexible spending accounts for medical and dependent care costs. Greenpeace employees enjoy generous 6% 401K matching. New staff members receive 3 weeks vacation, 10 sick days, 2 personal days in their first year. Additionally we are closed Christmas Eve through New Year’s Day.

After 1 year of service staff members receive 20 weeks of fully paid parental leave and after five years, staff are eligible for a 12 week paid sabbatical. To encourage public transportation use and biking, we offer subsidies for staff who choose to bike or ride mass transit to work. Greenpeace is committed to the growth and development of staff and fostering a creative workplace culture. For more information, check out our benefits plan.

Only applicants eligible to work and live in the United States without any legal restrictions need apply for this opportunity.

Salary for this position starts at $45,000 and is commensurate with experience.