Vice President of People & Operations

WHO WE ARE

FreeFrom is a national organization founded in 2016 whose mission is to dismantle the nexus between gender-based violence and financial insecurity. We envision a world in which all survivors are able to build the wealth and financial security necessary to support their individual, intergenerational, and community healing—enabling them to thrive. Our work is rooted in respect for the wisdom of survivors who always know best what we need and how to innovate solutions to meet those needs.

Gender-based violence is a systemic problem in our society which we are severely lacking the infrastructure to address. FreeFrom’s work is to create that infrastructure. To this end, we are building scalable offerings for survivors — such as our cash assistance program, savings matching program, and social enterprise — which have reached over 30K people to date. We also work to create systemic change in the public and private sector — from federal, state, and local governments to banks, employers, and credit card companies. Using data from our diverse community of survivors, we are developing systemic solutions that meet the nuanced needs of survivors existing at various intersections of race, ethnicity, gender, sexuality, immigration status, and disability.

OUR VALUES AND WORK CULTURE

At FreeFrom, we are already modeling the types of comprehensive support we are setting out to achieve through this work. We are committed to the financial security of survivors by paying all staff living-wage salaries, providing flexible work schedules, offering a building wealth stipend, unlimited menstrual leave and other benefits, designing survivor-informed practices, and actively engaging staff in the development of new policies and best practices. Starting from within, we are building an ecosystem of support rooted in respect for the wisdom of survivors who always know best what we need and how to innovate solutions to meet those needs.

WHAT YOU’LL DO

FreeFrom has grown exponentially since our inception, growing our staff to nearly 30 and budget to $8M. At this exciting time, FreeFrom is hiring for a Vice President of Operations & People to join the senior management team, create the systems and processes needed for continued growth, and foster an environment where all staff can thrive, professionally and personally. Specifically, the Vice President of Operations & People will:

Design, implement, and lead human-centric operations and people strategies that drive growth and sustainability.

• Set and manage a holistic and innovative vision for operations that is responsive to FreeFrom’s people, programs, and priorities. Ensure day-to-day operations run smoothly, efficiently, and effectively.
• Oversee the development, implementation, and iteration of people (HR) policies, procedures, and processes through the lens of liberatory principles and human-centered design, and in compliance with applicable laws and regulations.
• Partner with leadership and people managers to understand and anticipate staffing needs, implementing programs to attract, recruit, engage, and develop talent.
• Set clear protocols for hiring, onboarding, and offboarding, inclusive of clear roles, responsibilities, and decision-making protocols for staff involved in each process.
• Administer fair and inclusive policies for compensation, including guidelines for raises and step promotions; partner with the finance team to ensure FreeFrom is offering competitive pay, benefits, and pathways to financial security.
• Design and implement strategies for career pathways, professional development, and ongoing learning, training, mentoring and networking opportunities; facilitate organizational-wide learning in areas related to equity and justice.
• Implement an annual performance management and goal setting process, as well as a cadence for staff to safely provide/receive feedback throughout the year.
• Be accessible to staff at all levels and serve as the escalation point for addressing employee relations issues, guiding and coaching others to have productive, difficult conversations and ensuring staff feel heard and respected.
• Supervise, coach, and mentor an Operations Manager, providing support to drive high levels of job satisfaction and performance.
• Optimize usage of technology to streamline workflows and automate processes through a variety of tools including Trinet HRIS, Salesforce CRM, data security, and project management, working with external consultants as needed.
• Formalize data security and data management policies and procedures and ensuring all relevant staff are trained to implement any practices put in place
• Oversee day-to-day business operations, including insurance, warehouse space, business licenses and permits.
• Analyze and evaluate operational data and metrics, identifying areas for improvement and implementing changes to drive efficiency and effectiveness.

Serve as a member of the senior management team, culture champion, and steward of FreeFrom’s mission and values.

• In partnership with the senior management team, engage in strategic decision-making, short and long-term strategic planning, goal creation and setting, and prioritization of initiatives.
• Participate in the annual budgeting process, ensuring the process is transparent and increases the financial literacy of all staff involved.
• Serve as the point person of in-person staff programming, trainings, collective learning, and culture building activities.
• Co-design processes that reflect the needs of the entire organization and hold space for meaningful staff engagement and input on major decisions.
• Above all, lead by example to set the organizational cultural tone and ensure that practices maintaining the culture are embedded in the organization.

WHO YOU ARE

• An enthusiastic advocate for FreeFrom’s mission and values. You are inspired to grow a successful program that is working to dismantle the nexus between gender-based violence and financial insecurity. You thrive on a team that embodies activism, advocacy, and egalitarian, feminist, survivor-centered philanthropy.
• A skilled nonprofit leader with experience in human-centered operations. You bring at least 10 years of work experience in an operations or equivalent role, with demonstrated skill in organizational development, systems management, and all aspects of HR and people management. You have experience in human-centric approaches that prioritize employees’ well-being, development, and growth.
• A “big picture” thinker with the ability to implement tactically. You are skilled at synthesizing information and translating strategy into tangible activities and goals. You don’t shy away from addressing problems and are comfortable taking risks and trying out innovative solutions.
• An effective communicator who leads with emotional intelligence. You have a warm, energetic, and authentic personality that translates to building trusting relationships. You bring self-awareness and empathy to your interpersonal interactions and seek to understand others’ perspectives and needs before responding.
• A compassionate people leader who leverages individuals’ strengths. You have experience in managing and coaching direct reports and others for high performance and accountability. You give and receive feedback in order to motivate, hold staff accountable, and promote professional and personal growth.
• An action-oriented, resourceful, and tech savvy doer. You possess a “get it done” attitude, with the ability to stay focused and nimble in a dynamic environment. You bring positivity, creativity, patience, and flexibility to your work. You are proficient in using HRIS and other commonly used office technologies.

Qualifications and requirements are not intended to exclude any candidates but rather give candidates an idea of what skills and abilities would help them excel in this position. Candidates do not have to meet all requirements and qualifications to apply if you believe you have the skill, experience, and passion to do this job.

SALARY & BENEFITS

This is a 100% remote position that can work from anywhere in the US. Salary is $170,000, plus an additional $5,500 annual stipend prorated by start date. Benefits include, 4-day or 5-day work week option (40 hours total), 100% covered health, vision and dental insurance, 401k with a 5% employer match, life and long-term disability insurance, flexible spending account, unlimited paid vacation and vacation stipend, 8 weeks office closures annually, 6 months paid parental leave, building wealth stipend, personal and professional growth stipend, gender-based violence paid and protected leave, technology stipend, unlimited menstrual leave, and additional optional benefits including legal, accident and pet insurance.

HOW TO APPLY

If this opportunity speaks to you, please apply here with 1) a thoughtful cover letter that explains why FreeFrom’s work and this role excites you, 2) your resume, and 3) three professional references. We will not contact references until the end of the interview process and only for our finalist candidates. Please address your cover letter to Sonya Passi, Chief Executive Officer. We review applications on a rolling basis and strive to get back to applicants within two weeks.

Folks who are queer, trans, non-binary, people of color, disabled, parents, are/have been system impacted, are immigrants, and anyone who has experienced systemic oppression or gender-based violence are encouraged to apply.