Senior Human Resources Operations Specialist

Website Kids in Need of Defense

About KIND

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety.

Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.

Position Summary

KIND seeks a Senior Human Resources Operations Specialist that supports the Human Resources function at KIND through the performance of a variety of logistical and administrative Human Resources work in the areas of onboarding, off-boarding, employee relations management, compensation and Wellness initiatives. The incumbent will help enhance and advance KIND’s workplace culture and employee experience through the implementation of HR initiatives.
The successful candidate is a highly motivated team player, and critical thinker, with excellent writing and communications skills, a willing learner, multi-tasker able to time manage effectively with our team.

This is a remote position based from any location in Mexico.

Essential Functions:

  • Maintains HR inbox daily, by responding to employment related inquiries and forwarding requests, as necessary.
  • Leads HR events such as listening sessions, meetings, committee calls and presentations related to positions scope.
  • Leads International hiring, onboarding and offboarding process for Mexico, Central America and Europe.
  • Secures and deploys HR Operations initiatives and supports other programs in the areas of DEI, Wellness, Talent Management and benefits.
    Maintains day to day Employer of Record relationship and invoicing.
  • Organizes, maintains and updates employee files; ensures files are maintained according to applicable legal and organizational standards.
  • Researches effectiveness of HR programs and propose improvements to policies, programs and procedures to ensure higher effectiveness and operations.
  • Works together with Director, Human Resources Operations to guarantee Compensation & Benefits harmony for the Mexico and Central America.
    Maintain and provide accurate information for employee file audits, as necessary.
  • Responsible for employment verifications requests.
  • Provides assistance to HR team, as needed.
  • Leads Mexico Intern program.
  • Creates and maintains internal reports.
  • Administers HRIS for New Countries set up.
  • Creates employee files, administers any necessary onboarding documents and ensures all paperwork is completed and submitted.
  • Coordinates and conducts new hire orientations.
  • Coordinates employee offboarding tasks and procedures.
  • Supports Employee relations during employee’s lifecycle process.
  • Other duties as assigned.

Qualifications and Requirements:

  • Undergraduate degree required.
  • Must be fully fluent in English and Spanish.
  • Minimum of 4 year of experience in human resources.
  • Excellent organizational and communication skills; strong cross-cultural and interpersonal skills; ability to build rapport with staff at all levels.
  • Knowledge of International employment contracts and compliance requirements.
  • Ability to manage multiple projects in a deadline-oriented environment with a keen orientation for details, and work both independently as well as a contributing member of a team.
  • Excellent discretion and ability to handle sensitive information with tact and diplomacy.
  • Strong technological skills, including proficiency in Microsoft Office and HR information systems, preferably ADP and/or similar systems.
    Ability to work within an office environment and have regular interaction via telephone, videoconference, IM, and email with KIND’s team.
  • Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.)
    Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
  • Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
  • Ability to work effectively with people of diverse backgrounds, lived experiences, and communication styles.
  • Commitment to prioritizing diversity, equity, inclusion, and belonging, as well as embracing transparency and authenticity in daily work life.
  • Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children’s wellbeing and rights.
    Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
    Committed to practicing and supporting wellbeing and a work-home life balance.
    Experience working and communicating in a remote environment.

Application Instructions

To be considered for this role, please submit an employment application at, along with your resume and cover letter.

KIND has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.

Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: