Operations Manager: Internal Communications and Culture

Website Resources for Abortion Delivery

Position: Operations Manager: Internal Communications and Culture

Location: Fully Remote (U.S.)

Overtime Status: Exempt

Reports To: Chief Operating Officer

Starting Salary Range: 80-100k

Desired Start Date: October 10, 2023

Hours per week (average): 40

About Us

RAD promotes the continued existence and resiliency of the U.S. abortion delivery sector so that abortion seekers have timely and equitable access to quality abortion care. We distribute resources to abortion providers to maximize abortion access. Our resources include funding and free technical support, free legal services, and funder services. RAD has delivered resources to over half of the country’s independent abortion providers, supporting clinics in almost 50 states. Our strategic, pragmatic, and impact-focused team brings over 100 years of combined experience in reproductive health and abortion rights, and currently includes 12 full-time staff members working remotely across the U.S.

Position Summary

This is not a marketing, social media, or public relations role.  Please read this position summary carefully before applying.

The Operations Manager: Internal Communications and Culture will support and facilitate internal communications, working across departments to ensure that RAD staff are connected, well informed, kept up to date, and feel engaged in the implementation of RAD’s mission and strategy.   This position also manages RAD’s external stakeholder and (limited) public communications, ensuring these are well coordinated, consistent with RAD’s brand and messaging guidelines, and accessible and responsive to stakeholder needs.

RAD staff work as a nimble team. This position has regular ongoing responsibilities but is also flexible and adapts quickly to changing priorities.

Responsibilities and Tasks 

Internal Communications & Culture

Ensure the efficiency and effectiveness of internal information sharing practices (e.g. document/file sharing, intranet (“RAD Hub”), all-staff meetings), so that staff can efficiently access the information they need to perform high-quality and impactful program work
Maintain RAD’s internal/staff Resource Hub: proactively identify new content, ensuring content is well organized, up to date, and accessible
Produce monthly operations newsletter
Collaborate with RAD’s Data Systems Specialist & IT Manager and managed service provider to manage RAD’s Shared Drive, with specific responsibility for maintaining a Shared Drive structure and rules that support efficient and secure access to RAD files
Coordinate annual review and “clean up” of emails, electronic and paper files, to support organizational compliance with RAD’s document retention policy and reduce clutter
Deploy a variety of communications channels to: ensure staff are well informed about RAD’s mission, history, culture, and core strategies; apprise staff of new work and other important internal and external developments; recognize progress and team contributions to RAD’s mission, goals and successes; and explore lessons learned.
Organize and facilitate all-staff meetings as a significant internal information sharing resource; work with staff to identify content and create agendas
Produce periodic internal program reports/updates, such as quarterly and annual progress reports
Manage onboarding of new staff in accordance with RAD’s onboarding process: coordinate and directly perform tasks to ensure general RAD onboarding objectives are met, work with supervisor to set position-specific objectives and prepare an onboarding schedule, ensure general RAD onboarding objectives and materials are up to date and effectively preparing new staff
Design and deploy additional strategies as needed
Meet regularly with program and operations staff to proactively and routinely identify items (such as program or policy changes) that may need to be communicated; work with relevant staff to identify appropriate channels, content, and timing
Participate in the planning and delivery of virtual and in-person all staff events, including periodical staff learning meetings and an annual all staff retreat
Solicit staff feedback via an annual staff survey and regular 1:1 and team meetings, identify pain points and gaps, and work with relevant staff to troubleshoot and to identify and implement alternatives/solutions when appropriate
Inventory and review internal documentation (e.g. “how-to” manuals and other process and instructional materials) to ensure that internal information is consistent and up-to-date across mediums and for different RAD divisions/teams
Maintain and monitor internal information-sharing and communications policies and protocols, ensuring these are consistently followed, identifying slips and failures, and working with leadership to address issues and/or make adjustments as needed
Support leadership to provide clear and effective communication in response to crisis or emergency situations, to support and guide staff

External Communications with RAD Stakeholders 

Organize, manage, and support communications resources and activities (e.g., factsheets, webinars) aimed at external audiences that include abortion providers, allied organizations, and funders
Manage an inventory of external facing communications materials and talking points; proactively and routinely work with relevant staff to ensure that materials in active use are up to date
Provide editorial and design support for externally-facing publications (such as fact sheets on RAD resource offerings, requests-for-proposals, legal guides, briefings and reports), presentations, and talking-points, including drafting original copy when needed. Ensure consistent application of RAD messaging and brand guidelines, advocate for and support the use of plain language
Coordinate and execute quarterly and as-needed mass emails (4-8 annually)
Maintain RAD website in collaboration with an external consultant; propose – and work with staff to create – new content; upload and update shared resources and other website assets
Produce and manage RAD-branded conference swag
Ensure smooth functioning of work-flows and processes relating to content creation and distribution
Monitor, analyze, and report on communications data related to website analytics, mass emails, and other communications activities
Explore and implement improved communications channels/technologies as needed
Coordinate conference exhibiting and sponsorship

Additional Responsibilities

Maintain deep knowledge of organizational and programmatic work/developments via regular participation in staff/team meetings and other activities
Perform additional duties as assigned in response to evolving organizational needs

Required Experience, Knowledge, Skills, and Attributes

A minimum of 3 years relevant experience in an internal or highly relational stakeholder communications role, with an emphasis on internal communication systems and processes, ideally in a small-team, remote-work environment
Excellent written and verbal communication skills, including the ability to write clearly and succinctly in plain language
Experience drafting, editing, and formatting written and visual content
Understanding of various internal and external communications mediums/channels
Experience soliciting stakeholder input, ability to demonstrate understanding of and align communications with stakeholder needs
Strong team ethic with a proven ability to build effective relationships and interact confidently with individuals across organizational teams/functions and roles
Handles sensitive information with the highest degree of integrity and confidentiality
Commitment to reproductive justice and protecting abortion access

Valued Education, Experience, Knowledge, Skills and Ability 

Experience and skill working with Google Workspace
Graphic design experience, or a quick and motivated learner with strong eye for visual design
Website management experience a plus

Compensation 

Starting salary range for this position is $80,000-100,000. Maximum salary with tenure is $120,000 and is adjusted annually for inflation.

Benefits

Hopewell Fund offers a comprehensive benefits package that includes 100% employer-paid health, dental, and vision insurance for employees (and their families). Employees are able to enroll in a 401k retirement plan and are eligible for a 3% automatic contribution and up to a 3% employer match on 401k contributions. Employees are also eligible for pre-tax transportation benefits. Employees will receive 160 hours (4 weeks) of vacation time, 80 hours of health leave, up to 2 days of casual leave, and 20 hours of volunteer leave annually. Employees will also receive 13 paid holidays throughout the calendar year. Employees are eligible for 12 weeks of paid family and medical leave after 90 days of employment. All employees of Hopewell Fund are required to complete timesheets.

Additional benefits include:

Short-term and long-term disability insurance
Base-term life and accidental death and dismemberment insurance
Flexible spending account for medical and dependent care
Up to $1500/year (gross) remote work stipend
Up to $500/year for professional development
Up to $200 for a new smartphone every 2 years, and up to $75/month for cell phone plan
How to Apply

Submit your application via RAD’s website. Please submit a resume, cover letter that describes your interest in the position and what you would bring to this role, and fill out the short application questions on our site. All material submissions are due by August 25, 2023. Due to our limited staff, please no application inquiries via phone or email. If you require additional accommodations to submit your application, please email [email protected]. Resume reviews and phone screens will be conducted on a rolling basis, and first round interviews will start the week of August 21.

 

Hopewell Fund and RAD believe in the power of diverse and inclusive organizations. We strongly encourage candidates from across the full spectrum of identity, background, and experience to apply.

Hopewell Fund Careers

Resources for Abortion Delivery is a project of Hopewell Fund, a 501(c)(3) public charity that incubates new and innovative public-interest projects and grant-making programs. Hopewell Fund is committed to attracting, developing, and retaining exceptional people, and to creating a work environment that is dynamic, rewarding and enables each of us to realize our potential. Hopewell Fund’s work environment is safe and open to all employees and partners, respecting the full spectrum of race, color, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which you are working.

The physical requirements of this position are as follows: job duties may be modified as necessary to provide reasonable accommodation to qualified individuals with a disability.

Physical Requirements

Ability to operate a computer and use a cellphone
Ability to work from the computer virtually for long periods of time
Employee may be asked to communicate with external stakeholders of the organization in person, via the telephone, or via email
Ability to travel to in-person meetings in the U.S. up to 3 times a year

COVID-19 Policy

To center the safety and well-being of its employees, Hopewell Fund requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19, except as otherwise prohibited by relevant state or local law. Accommodations may be sought and approved in accordance with the law by contacting human resources at [email protected].