National Quality Control Partnerships Director (Remote)

Website The Outreach Team

The Outreach Team

National Quality Control Partnerships Director

The Outreach team is one of the largest field vendors in the country. We work on behalf of amazing progressive partners to win real social change for good. Our goal is to consistently raise the overall level of organizing/canvass work across platforms by thinking holistically about our clients, the campaign we are trying to win, and the staff who work on the campaign.

In the critical upcoming midterm elections, our Quality Control team will be the ones working behind the scenes to maximize the number of registered voters and protect critical grassroots organizations. This team partners with organizations doing voter registration and voter contact work to help them maintain the highest quality of outreach work, which in turn protects individuals’ voting rights and ensures high-quality data for voter outreach efforts

Our Partner Manager team are liaisons between The Outreach Team’s Quality Control operation and the partner groups doing voter registration and voter contact on the ground. Our National QC Partnerships Director will manage and train our Partner Managers, develop materials and processes, dig into the data, identify trends and red flags, and then help Partner Managers relay that information to groups in the field who use that data to improve their programs. The role is largely staff management, part client management, and part data analysis.

The National QC Partnerships Director can be located anywhere in the U.S. close to a major airport and oversees offices based in the central, pacific, and eastern time zones. Significant travel for in-person management will be a requirement of the position starting January of 2022. This is a Manager level position reporting to the QC Project Director.

Responsibilities

Bottom line responsible for meeting the goals of the national project: verifying the quality of all voter registration forms and following communication deadlines in passing on information with partner groups
Manage Partner Managers and oversee their hiring, training, reporting, and day to day work
Train Partner Managers on QC procedures, how to deep dives into the data, and on communication norms and guidelines with partner groups
Analyze data and work with the Partner Managers to flag trends and problems for partner organizations
Work with Quality Control Office Director and part-time quality control staff to analyze flags and trends and improve our QC process
Identify national trends in data collection, identify problems, and develop and implement system-wide solutions
Drive equity and justice priorities across our Partner Manager Team
Maintain high standards in the offices and provide ongoing feedback and evaluation for staff over the phone and on in-person site visits
Plan ahead to anticipate workflow and help Partner Managers create processes and systems for ramping up our workload.
Participate in regular conference calls and individual phone calls with partner groups to review the results of quality control data and troubleshoot any issues
Send reports to QC project Director daily and weekly on QC flags and trends and how to address them.
Personally do at least one shift per week of quality control calling and visual reviews

 

This job may be for you if you:

Care a lot about civic engagement, particularly among communities of color
Really love staff management and care deeply about making sure your staff are supported and have the tools they need to succeed in their role.
Could spend hours digging into data to identify trends and anomalies; LOVE a good spreadsheet
Have some healthy paranoia and are always anticipating a crisis (also, you’re level-headed in a crisis)
Communicate exceptionally well, in writing and over the phone – you can explain complex problems and patiently help people solve them
Can work long hours occasionally, including some evenings and weekends

 

Must-haves:

3 or more years of staff management experience, especially in campaigns, canvass operations, or field organizing
1 or more years of Client Management experience
Passion for progressive policies and civic engagement, particularly among communities of color
Extremely detail-oriented: you catch small and large errors that most people miss
Intermediate skills in Excel/Sheets
Excellent customer service skills

 

Nice to haves:

Advanced skills in Excel/Sheets
Experience in data management and/or data analysis
Experience running large scale voter registration and/or voter contact programs
Fluent in Blocks software

 

Compensation:

This is a manager-level position with a range of $69,700-$83,800 per year depending on experience. We offer benefits including fully paid health care, vacation and sick days.

At The Outreach Team we believe deeply that equity within our organization makes us better at our work and helps to build an inclusive progressive movement. We are an equal opportunity employer and we strongly encourage women, people of color, members of the LGBTQ community and people who identify with other underrepresented groups to apply.

Unfortunately we can’t hire people who would be working from these states: Alabama, Delaware, Hawaii, Idaho, Indiana, Kansas, Mississippi, Missouri, Montana, New Mexico, North Dakota, Ohio, Oklahoma, South Dakota, Utah, West Virginia

Please note: We want to hire people of all gender identities. This hiring platform (JazzHR) does not allow us to add in specific options for gender identities outside of the binary, but we are currently working with them to find a solution.

To apply for this job please visit theoutreachteam.applytojob.com.