Bilingual Client Services Coordinator

Full-time (40 hours/week), Hourly, Non-Exempt.

Base Hourly Pay: $28.02 – $30.13 + On-Call: $2.00 + Bilingual: $0.50

Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112

Website: www.yourywca.org

Program/Department: Crisis Intervention, Support Services (pending name change to Healing & Justice)
Join a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all. For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Bilingual Client Services Coordinator I (Central).

Reporting to the Support Line Manager, the Bilingual Client Services Coordinator (Central) serves as a first point-of-contact for the community and provides intake, needs assessments, and screenings to other department programs, as well as community referrals, resources, and information to individuals and families seeking assistance at YWCA Golden Gate Silicon Valley. The Bilingual Client Services Coordinator (Central) provides crisis counseling, safety planning, and information to individuals and families impacted by domestic violence, sexual assault and human trafficking. The Bilingual Client Services Coordinator (Central) conveys empathy, respect, and compassion when delivering services. You are a member of a high-performing team who supports all activities related to daily program operations, including, but not limited to, 24-hour crisis-line response, crisis counseling sessions, intakes and needs assessments. The Bilingual Client Services Coordinator (Central) must not fail in effectively communicating survivor needs and/or any requests by community partners to the team. You must respond effectively to crisis situations and inform survivors and significant others of their options to support them in their unique path.

We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability working with culturally and economically diverse individuals and families and ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.

Candidates must have excellent interpersonal skills to work independently and as part of a team. You must have an understanding of feminism and a strong commitment to social justice. Additionally, an ideal candidate will possess knowledge of and sensitivity to domestic violence and sexual assault issues, trauma, gender equity and client-centered service provision. Candidates must have a Bachelor’s Degree in a social services field or an equivalent combination of education and experience.

Key to success is the ability to be present in a changing work environment, the ability to work independently and as a member of a diverse team with flexibility, initiative and the ability to prioritize effectively and model healthy boundaries with empathy and compassion. Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and have experience in confidential data management and record keeping. The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus. Bilingual, bi-cultural and bi-literate skills are required (Spanish strongly preferred).

Work hours are primarily day-time. This position is onsite and in-person within the required service area response time based on job assignment. Delivery of service may include overtime to accomplish task at hand. On-call duties are required during evenings and overnight on a rotation. Work includes lifting up to 30 pounds. Susceptible to compassion fatigue and/or vicarious trauma.

Required: Cleared background check (fingerprinting), valid TB test, valid California driver’s license, driving experience, reliable transportation, and auto insurance. Must have completed or be willing to complete a 75-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided.) This position requires a Covid-19 vaccination due to the in-person interfacing required, and to promote the health and safety of others in the workplace and our community.

YWCA BENEFITS:

• A competitive benefits plan: Employer covers employee’s premium for health, dental, vision, and life insurance (depending on the plan you choose)
• A high deductible medical plan available including employer contributions and optional employee contributions and a limited Flexible Spending Account available
• 15 paid holidays are made available each year: New Year’s Eve, New Year’s Day, Dr. Martin Luther King Jr. Day, President’s Day, Women’s International Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veteran Day, Thanksgiving, the day after Thanksgiving, Christmas Eve and Christmas Day.
• 20 days of annual accrued PTO to start
  Employee Assistance Program (EAP) and Talkspace for employees and their household members
• Immediate Employee contributed 403b, and an Employer Contributed 401a Retirement Plan with optional employee contributions after eligibility is met
• Parental leave for eligible employees for up to the first eight weeks
  Annual Retention Bonus
  Employee Discounts with TicketsatWork
  Free Access to the Calm App
  With access through Kaiser for the Ginger App and Class Pass

TO APPLY: Submit Resume & Cover Letter to [email protected] with “Bilingual Client Services Coordinator” in the subject line. Posting will continue until position is filled. YWCA Golden Gate Silicon Valley is an Equal Opportunity Employer.