IT Service Desk Intern

Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Job Details:

Are you an individual that possesses strong technical skills? Do you consider yourself extremely proficient with computers? Do you enjoy helping others that are lesser skilled in the realm of IT?

This job could be for you!

Gainesville Regional Utilities’

Information Technology Department is seeking to fill a qualified IT Service Desk Intern vacancy to support the corporate IT Environment. We are looking for highly motivated, responsible individuals to work as an IT Service Desk Technician.

The nature of this work involves technical work relating to the installation, maintenance, operation, and repair of the City’s computer systems including all aspects of customer service. The ideal candidate will possess good customer service skills, and experience to provide IT Support for PC software and operating systems (Windows 7/10) and the ability to work on multiple assignments simultaneously.

To be considered for this position candidates must be currently enrolled in an institution of higher education and possess at least a 2.0 GPA as a minimum requirement. Preference will be given to those candidates that possess a current CompTIA A+ certification.

Preferred Requirements include:

Interns actively engaged in hands-on experience in at least one of the following, configuration of computer systems, customer support and help desk and a 3.0 GPA. Interns should be currently enrolled in an AS or Bachelor’s degree program.

Additional essential job functions will be discussed at the interview and may include but are not limited to the following:

Acting as first point of contact to log, classify user queries, requests, and problems in support of the various computer, network and associated peripheral equipment.
Troubleshooting, isolating and determines root cause to resolve routine and intermediate level user queries, requests and issues using established checklists and guidelines.
Performing end user assistance by phone, in person or via remote desktop application
Deploying software packages using remote desktop management
Identifying and taking corrective action to remove malware, spyware and viruses to maintain integrity of IT environment

Notes:

· Proof of on-going education must be provided at job offer appointment.

· Internship may extend beyond more than one semester

· Hours will be 20-30 hrs. per week

· May require sedentary work, such as sitting at a desk, for prolonged periods of time.

Come join our team! The City of Gainesville offers a competitive benefits package and opportunities to grow both professionally and personally. Not only do we offer traditional benefits such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also offer great things like on-site fitness centers, tuition reimbursement, on-site medical staff and a wellness program to keep you healthy and happy.

Equal Opportunity

The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at 352-334-5077 or TDD/TTY at 352-334-2292.

Veterans’ Preference

Veterans are encouraged to apply. Veterans’ Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans’ Preference. State of Florida residency is not required for Veterans’ Preference.

If you are unable to apply online due to a disability, contact recruiting at [email protected] or by calling 352-334-5077.