Revenue Assurance Intern

Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Job Details:

In addition to our competitive pay — if you are a paid Intern — and a great work environment, our Internship Program offers many benefits such as introducing students to government service via practical work experience with a flexible schedule, making available a network of professionals in each student’s chosen career field and allowing students to apply their academic knowledge in the “real world.”

Job Description:

GRU’s Customer Operations Department is looking for an Intern to work in the Revenue Assurance division. The ideal intern will have a background in Business, Finance or Legal fields and have the flexibility and willingness to tackle any assignment.

To be considered for this paid internship, candidate must be a current and enrolled student attending an accredited college and possess at least a 2.0 GPA. Student must be pursuing a degree in the Business, Finance or Legal fields.

Preferred Qualifications:

A student in the sophomore level or above
Have relevant work experience in Business, Finance or Legal fields
Have previous experience as an intern or in a co-op program
Microsoft Office experience, specifically Excel and Word expertise
Business, Finance or Legal knowledge
SAP experience preferred
Excellent letter writing skills, including grammar and punctuation
Excellent verbal communication skills
Excellent organizational skills
Summary of the roles and responsibilities of a Revenue Assurance Intern:

Assist in processing Bankruptcy accounts
Assist in researching delinquent closed accounts to locate customer responsible for payment
Prepare letters to customers, requesting payment of debts
Assist in monitoring payment arrangements for unpaid balances
Assist in monitoring unmetered accounts and contacting customers for payment
Assist in researching customer disputes received through our collection agency
Assist in preparing accounts for collection/suit, including research and preparation of documents
Assist with filing claims against Surety Bonds for unpaid balances on closed accounts
Assist with fraud investigations by researching account history and other records to determine responsible party
Assist in monitoring daily referrals and payments for unpaid accounts sent to collection agency
Review returned payments to determine if further collection action is needed
Other tasks as identified to assist in the prevention of losses and collection of monies owed to the utility
Please Note:

Student must be able to work a minimum of 15 hours per week. Preferably 12-20 hours a week in (3-8 hour) blocks of time.
Student must be available to work at least a minimum of two consecutive semesters. One (1) year is preferred.
***To qualify for this position, you must be a current student and possess at least a 2.0 GPA. If you are not a current student, please do not apply.***

In addition to our competitive pay and great work environment, our Internship Program offers many benefits such as introducing students to government service via practical work experience with a flexible schedule, making available a network of professionals in each student’s chosen career field and allowing students to apply their academic knowledge in the “real world.”