North Carolina Tenants Union — Operations Manager

Position Summary

We are seeking a values-aligned Operations Manager to join our highly democratic, member-driven organization. This role will be instrumental in maintaining and improving the operational infrastructure that supports our statewide network of 5 tenant unions in Asheville, Winston-Salem, Durham & Raleigh, Morganton, and New Hanover. The ideal candidate will enjoy a workplace where their ideas and input will be valued and respected, and will bring both technical expertise and creative problem-solving skills to strengthen our organizational systems to most effectively empower our membership. NCTU is currently in an exciting period of growth, and this position will be instrumental in helping to operationalize that growth. We’re looking for someone with an interest in developing with the organization and growing with us.

Responsibilities

People Operations — Manage employee benefits, HR processes, hiring, and onboarding for NCTU staff.

Systems Development — Maintain and continuously improve NCTU’s current operational systems and build new operational systems as needed, in consultation with the Executive Director.

Organizing Logistics — Provide logistical support for organizing efforts, including travel coordination and merchandise ordering.

Dues & Donor Follow-Up — Follow up with members and donors whose dues or recurring donations lapse to resolve payment issues.
Office Support — Support regional offices with supplies, rent payments, and other operational needs.

Documentation & Records — Manage organizational documents, board meeting minutes, and training materials.

Compliance Coordination — Bottom-line compliance reporting, working closely with our external  bookkeeper, CPA, and legal counsel to ensure timely and accurate filings.
Digital Tools Support — Support staff use of Action Network (newsletters and communications) and Action Builder (organizing database).

Grant & Funder Tracking — Maintain NCTU’s Airtable database to track grant reporting deadlines and funder management.

Experience and Qualifications
2-3 years of experience in operations within a nonprofit
Commitment to tenant organizing and the mission of the NC Tenants Union
Strong commitment to member-led and -driven decision making and organizational leadership
Experience with HR functions such as benefits administration required, and hiring and onboarding highly preferred
Strong organizational skills and comfort managing multiple workstreams and deadlines simultaneously
Basic understanding of nonprofit compliance requirements (e.g., 501c3 reporting) and comfort coordinating with outside bookkeepers, CPAs, or legal counsel; experience working with external vendors highly preferred
Excellent written and verbal communication skills
Familiarity with digital organizing, databases or communications platforms (e.g., Action Network, Action Builder, Airtable) is a plus
Experience supporting distributed or multi-office teams is a plus
Knowledge and Abilities
Excellent written and verbal communication skills
Ability to work independently and take initiative, while communicating clearly with the Executive Director and staff
Openness to and willingness to accept and adjust to feedback given by organizational leadership, members, and staff