Revenue Assurance Intern

Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Job Details:

In addition to our competitive pay — if you are a paid Intern — and a great work environment, our Internship Program offers many benefits such as introducing students to government service via practical work experience with a flexible schedule, making available a network of professionals in each student’s chosen career field and allowing students to apply their academic knowledge in the “real world.”

Job Description:

GRU’s Customer Operations Department is looking for an Intern to work in the Revenue Assurance division. The ideal intern will have a background in Business, Finance or Legal fields and have the flexibility and willingness to tackle any assignment.

To be considered for this paid internship, candidate must be a current and enrolled student attending an accredited college and possess at least a 2.0 GPA. Student must be pursuing a degree in the Business, Finance or Legal fields.

Preferred Qualifications:

• A student in the sophomore level or above
• Have relevant work experience in Business, Finance or Legal fields
• Have previous experience as an intern or in a co-op program
• Microsoft Office experience, specifically Excel and Word expertise
• Business, Finance or Legal knowledge
• SAP experience preferred
• Excellent letter writing skills, including grammar and punctuation
• Excellent verbal communication skills
• Excellent organizational skills

Summary of the roles and responsibilities of a Revenue Assurance Intern:

• Assist in processing Bankruptcy accounts
• Assist in researching delinquent closed accounts to locate customer responsible for payment
• Prepare letters to customers, requesting payment of debts
• Assist in monitoring payment arrangements for unpaid balances
• Assist in monitoring unmetered accounts and contacting customers for payment
• Assist in researching customer disputes received through our collection agency
• Assist in preparing accounts for collection/suit, including research and preparation of documents
• Assist with filing claims against Surety Bonds for unpaid balances on closed accounts
• Assist with fraud investigations by researching account history and other records to determine responsible party
• Assist in monitoring daily referrals and payments for unpaid accounts sent to collection agency
• Review returned payments to determine if further collection action is needed
• Other tasks as identified to assist in the prevention of losses and collection of monies owed to the utility

Please Note:

Student must be able to work a minimum of 15 hours per week. Preferably 12-20 hours a week in (3-8 hour) blocks of time.
Student must be available to work at least a minimum of two consecutive semesters. One (1) year is preferred.
***To qualify for this position, you must be a current student and possess at least a 2.0 GPA. If you are not a current student, please do not apply.***

In addition to our competitive pay and great work environment, our Internship Program offers many benefits such as introducing students to government service via practical work experience with a flexible schedule, making available a network of professionals in each student’s chosen career field and allowing students to apply their academic knowledge in the “real world.”