Operational Technology Network Analyst Intern

  • Full Time
  • Southeast
  • Applications have closed

Website City of Gainesvillehttps://cityofgainesville.wd5.myworkdayjobs.com/Careers/job/Gainesville-Fl/GRUCom-Enterprise-Planning-and-Administration-Director_4298

Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Job Details:

Are you an individual that possesses strong technical skills? Do you consider yourself extremely proficient with computers? Do you enjoy helping others that are lesser skilled in the realm of IT? Would like to apply your .IT skills to a technical department that specializes in utilities?

This internship could be for you!

Gainesville Regional Utilities’ Energy Delivery Department is seeking to fill qualified IT Support Intern vacancies. These highly motivated, responsible individuals will work as IT Support Interns on various IT related projects within the department.

The nature of this work involves monitoring, configuring, and supporting the SCADA/OMS systems, help desk and customer support; assisting, creating and implementing documentation for processes and procedures. The ideal candidate will possess excellent communication skills, the ability to interpret and work from technical manuals, the ability, and willingness to solve hardware and software systems issues with assistance and to observe all proper and safe work practices including use of tools, communication and testing equipment to ensure the safety of systems, hardware for self an others.

To be considered for these positions candidates must be currently enrolled in an institution of higher education and possess at least a 2.0 GPA as a minimum requirement.

Preferred Requirements include:

Interns actively engaged in hands-on experience in at least one of the following, configuration of computer systems, networking_ devices or some programming language training, customer support and help desk and a 3.0 GPA. Interns should be currently enrolled in an AS or Bachelor’s degree program.

Additional essential job functions will be discussed at the interview and may include but are not limited to the following:

• Assisting Technical Systems Analyst with creating real-time html reports based on information from sql server, writing queries in sql server, and retrieving data from mongoDB.

• Assisting Configuration Management Specialist with documenting all changes to the configuration of assets via baselining of computer systems, switches, routers, and firewalls

• Assisting with Asset management functions i.e. Inventory control and asset tracking within the Configuration Management Database (CMDB) within ChangeGear

• Assisting Systems Engineer with configuration, administration, management of computer systems and workstations.

• Acting as first point of contact to log, classify user queries, requests, and problems in support of the various computer, network and associated peripheral equipment.

• Troubleshooting, isolating and determines root cause to resolve routine and intermediate level user queries, requests and issues using established checklists and guidelines.

• Performing end user assistance by phone, in person or via remote desktop application



• Proof of on-going education must be provided at job offer appointment.

• Internship may extend beyond more than one semester

• Hours will be 20-30 hrs. per week

• May require sedentary work, such as sitting at a desk, for prolonged periods of time.


Job Description:

The City of Gainesville serves its citizens by providing police and fire protection, code enforcement, land use planning, road and traffic light system maintenance, parks, recycling services, small business development and cultural events, to name just a few.

To be eligible for a City of Gainesville Internship, you must be currently enrolled in an institution of higher education and possess at least a 2.0 GPA.

In addition to our competitive pay — if you are a paid Intern — and a great work environment, our Internship Program offers many benefits such as introducing students to government service via practical work experience with a flexible schedule, making available a network of professionals in each student’s chosen career field and allowing students to apply their academic knowledge in the “real world.”