Technical Support Specialist III

Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.

Job Description:

SUMMARY

This is complex technical, administrative, and engineering support work.

Positions allocated to this classification report to a designated supervisor and work under limited supervision.  Work in this class is distinguished by its lack of direct supervisory responsibilities and by its lead-worker and technical and administrative duties.

EXAMPLES OF WORK

This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position.  The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job.  Performance of lower level duties may be required.

ESSENTIAL JOB FUNCTIONS

Depending on area of assignment:

Assists degreed engineers in preparing long and short-range master plan studies.

Designs and prepares plans, specifications, and cost estimates for changes, additions, and deletions to engineering projects in accordance with standard procedures and methods established for the area of assignment.  Prepares supporting documents related to engineering surveys and projects.

Prepares technical modifications to existing drawings, maps, and documents.  Prepares “as built” drawings on new and established services or facilities.  Prepares detailed finished design drawings.

Prepares construction drawings, sketches, cost estimates, and work orders and works with customers, contractors, and developers on facilities’ plans.

Reviews private development and/or city plans for conformance to codes and standards; monitors developer extensions to completion; works to insure that standards are met before city or utility acceptance through coordination with others.

Conducts field inspections of construction work and ensures projects are in compliance with all standards and regulations established for the project.

Prepares field surveys and notes regarding customer/citizen property, equipment and facilities.

Monitors and documents new construction progress, in writing and photographically.

Assembles and correlates data and prepares routine reports needed for operations control.

Develops and maintains databases for drawings, manuals, records, and photos.  Prepares appropriate reports from database.

Provides administrative and technical support on construction, maintenance, and repair projects.

Verifies information and permits for utility, public works, and transportation service applications and responds to related public inquiries.

Responds to reports of pollutants; investigates, identifies and traces to source.  Assists in coordinating clean up.

Coordinates activities with contractors, city departments and state and federal regulatory agencies.

Responds to public inquiries on projects and provides technical information to other agencies.

Provides technical and training assistance for lower level Technical Support Specialists.

Maintains currency in work processes and procedures, computer software and hardware, and other tools used in the routine accomplishment of work tasks.

Attends work on a continuous and regular basis.

EDUCATION AND EXPERIENCE

Associate degree from an accredited college or university or vocational degree with major course work in a technical or engineering specialty relevant to the needs of the hiring department, and four (4) years of engineering tech or other technical experience relevant to the needs of the department that provides the required knowledge, skills and abilities, or

Graduation from high school or possession of an acceptable equivalency diploma, and six (6) years of engineering tech or other technical experience relevant to the needs of the department that provides the required knowledge, skills and abilities,

or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities.

CERTIFICATIONS OR LICENSES

Licenses

Valid Florida Driver License required.

Certifications

None.