Website Committee for Children
<p class=”MsoNormal”><span style=”font-family: ‘Verdana’,sans-serif;color: black”>Committee for Children is on a mission to ensure that children everywhere can thrive. Since 1979 we’ve championed the cause of educating the whole child through advocacy, leadership in the field, and programs in social-emotional learning (SEL), and child safety.</span></p><p class=”MsoNormal”><span style=”font-family: ‘Verdana’,sans-serif;color: black”>In our pursuit of positively transforming the social-emotional well-being of 100 million children annually by 2028</span><span style=”font-family: ‘Verdana’,sans-serif;color: #333333″>,</span><span style=”font-family: ‘Verdana’,sans-serif”> Committee for Children is looking for an experienced <strong>client support representative</strong> to join our team! In this role, the Client Support Representative assists in building and maintaining relationships with customers, providing customer service, technical support, sales support, order assistance, and product consultation. Primary duties include providing information and assistance to prospective and existing clients, primarily by phone and email, about Committee for Children’s programs and services.<span> </span>They will also be responsible for facilitating accurate order-fulfillment processes; resolving client problems utilizing excellent customer service skills; working directly with clients to address issues about orders and shipments; and promoting the fidelity and efficacy of CFC’s programs and services.</span></p><p style=”margin: 0in;margin-bottom: .0001pt”><span class=”apple-converted-space”><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″> </span></span></p><p style=”margin: 0in;margin-bottom: .0001pt”><span class=”apple-converted-space”><strong><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″>Primary Responsibilities Include</span></strong></span></p><p style=”margin: 0in;margin-bottom: .0001pt”><span class=”apple-converted-space”><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″> </span></span></p><ul style=”margin-top: 0in” type=”disc”><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Guide clients and staff in resolving client problems, questions, and concerns</span></li><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Communicate accurate, complete verbal and written information to prospective and existing clients regarding Committee for Children, our programs, and our services</span></li><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Provide accurate and timely follow-through on all client requests, responding to email and phone inquiries throughout the day as well as to client requests for order support, pricing inquiries, adjustments, and cancellations</span></li><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Effectively use computer, CRM, and database systems to enter accurate client information and records, create quotes, and perform other job functions</span></li><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Consult clients on our products and provide recommendations as well as sales support</span></li><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Diagnose and resolve login issues and other technical problems related to </span><a href=”http://www.secondstep.org/”><span style=”font-family: ‘Verdana’,sans-serif”>www.secondstep.org</span></a><span style=”font-family: ‘Verdana’,sans-serif”> and the online learning management system</span></li><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Use best practices and techniques to troubleshoot computer application malfunctions with an understanding of core features, capabilities, and limitations of common computer hardware and software</span></li><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Provide support to teammates in resolving technical problems, questions, and concerns</span></li></ul><p style=”margin: 0in;margin-bottom: .0001pt”><strong><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″> </span></strong></p><p style=”margin: 0in;margin-bottom: .0001pt”><strong><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″>Qualifications</span></strong></p><p style=”margin: 0in;margin-bottom: .0001pt”><strong><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″> </span></strong></p><ul style=”margin-top: 0in” type=”disc”><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>High School diploma</span></li><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Minimum two years of experience with database or customer relations management (CRM) software</span></li><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Minimum two years of experience in a customer service capacity in an inbound call center or office environment that requires technical support</span></li><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Troubleshooting experience for websites and online videos</span></li><li class=”MsoNormal” style=”margin-bottom: .0001pt;line-height: normal”><span style=”font-family: ‘Verdana’,sans-serif”>Online account technical support experience</span></li></ul><p style=”margin: 0in;margin-bottom: .0001pt”><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″> </span></p><p style=”margin: 0in;margin-bottom: .0001pt”><strong><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″>Knowledge, Skills, and Abilities</span></strong></p><p style=”margin: 0in;margin-bottom: .0001pt”><strong><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″> </span></strong></p><p class=”MsoNormal” style=”text-indent: -.25in;line-height: normal;margin: 0in 0in .0001pt .5in”><!– [if !supportLists]–><span style=”font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><!–[endif]–><span style=”font-family: ‘Verdana’,sans-serif”>Superior telephone and writing skills</span></p><p class=”MsoNormal” style=”text-indent: -.25in;line-height: normal;margin: 0in 0in .0001pt .5in”><!– [if !supportLists]–><span style=”font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><!–[endif]–><span style=”font-family: ‘Verdana’,sans-serif”>Strong customer service orientation</span></p><p class=”MsoNormal” style=”text-indent: -.25in;line-height: normal;margin: 0in 0in .0001pt .5in”><!– [if !supportLists]–><span style=”font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><!–[endif]–><span style=”font-family: ‘Verdana’,sans-serif”>Strong knowledge of web environments, search, browsers, and communication tools</span></p><p class=”MsoNormal” style=”text-indent: -.25in;line-height: normal;margin: 0in 0in .0001pt .5in”><!– [if !supportLists]–><span style=”font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><!–[endif]–><span style=”font-family: ‘Verdana’,sans-serif”>Ability to demonstrate excellent communication skills through effective writing, speaking, and listening</span></p><p class=”MsoNormal” style=”text-indent: -.25in;line-height: normal;margin: 0in 0in .0001pt .5in”><!– [if !supportLists]–><span style=”font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><!–[endif]–><span style=”font-family: ‘Verdana’,sans-serif”>Knowledge of common software applications and web services (Microsoft Office, Microsoft SharePoint, etc.)</span></p><p class=”MsoNormal” style=”text-indent: -.25in;line-height: normal;margin: 0in 0in .0001pt .5in”><!– [if !supportLists]–><span style=”font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><!–[endif]–><span style=”font-family: ‘Verdana’,sans-serif”>Proactive problem-solving capabilities</span></p><p class=”MsoNormal” style=”text-indent: -.25in;line-height: normal;margin: 0in 0in .0001pt .5in”><!– [if !supportLists]–><span style=”font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><!–[endif]–><span style=”font-family: ‘Verdana’,sans-serif”>Collaborative and positive team player</span></p><p class=”MsoNormal” style=”text-indent: -.25in;line-height: normal;margin: 0in 0in .0001pt .5in”><!– [if !supportLists]–><span style=”font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><!–[endif]–><span style=”font-family: ‘Verdana’,sans-serif”>Motivated self-starter with ability to work independently</span></p><p class=”MsoNormal” style=”text-indent: -.25in;line-height: normal;margin: 0in 0in .0001pt .5in”><!– [if !supportLists]–><span style=”font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><!–[endif]–><span style=”font-family: ‘Verdana’,sans-serif”>Strong organizational skills and attention to detail</span></p><p class=”MsoNormal” style=”text-indent: -.25in;line-height: normal;margin: 0in 0in .0001pt .5in”><!– [if !supportLists]–><span style=”font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><!–[endif]–><span style=”font-family: ‘Verdana’,sans-serif”>Interest and willingness to learn about Committee for Children’s programs and services</span></p><p style=”margin: 0in;margin-bottom: .0001pt”><strong><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″> </span></strong></p><p style=”margin: 0in;margin-bottom: .0001pt”><strong><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″>Organization-wide Essential Functions</span></strong></p><p style=”margin: 0in;margin-bottom: .0001pt”><strong><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″> </span></strong></p><p class=”MsoListParagraph” style=”text-indent: -.25in”><!– [if !supportLists]–><span style=”font-size: 11.0pt;font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><span style=”font-family: Symbol”>· </span><span style=”font-family: Verdana, sans-serif;font-size: 11pt;text-indent: -0.25in”>Demonstrate a customer service focus</span></p><p class=”MsoListParagraph” style=”text-indent: -.25in”><!– [if !supportLists]–><span style=”font-size: 11.0pt;font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><span style=”font-family: Symbol”>· </span><span style=”font-family: Verdana, sans-serif;font-size: 11pt;text-indent: -0.25in”>Demonstrate a commitment to CFC values</span></p><p class=”MsoListParagraph” style=”text-indent: -.25in”><!– [if !supportLists]–><span style=”font-size: 11.0pt;font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><span style=”font-family: Symbol”>· </span><span style=”font-family: Verdana, sans-serif;font-size: 11pt;text-indent: -0.25in”>Commitment to ongoing growth and development; willingness to actively participate in organization-wide learning, including a focus on diversity, equity, and inclusion</span></p><p class=”MsoListParagraph” style=”text-indent: -.25in”><!– [if !supportLists]–><span style=”font-size: 11.0pt;font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><span style=”font-family: Symbol”>· </span><span style=”font-family: Verdana, sans-serif;font-size: 11pt;text-indent: -0.25in”>Maintain regular and predictable attendance of set work schedule</span></p><p style=”margin: 0in;margin-bottom: .0001pt”><strong><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″> </span></strong></p><p style=”margin: 0in;margin-bottom: .0001pt”><strong><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″>Working Environment</span></strong></p><p class=”MsoListParagraphCxSpFirst” style=”text-indent: -.25in”><!– [if !supportLists]–><span style=”font-size: 11.0pt;font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><span style=”text-indent: -0.25in;font-size: 11pt;font-family: Symbol”>·<span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”text-indent: -0.25in;font-size: 11pt;font-family: Verdana, sans-serif”>This position is full time (Monday through Friday)</span></p><p class=”MsoListParagraph” style=”text-indent: -.25in”><!– [if !supportLists]–><span style=”font-size: 11.0pt;font-family: Symbol”>·<span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”font-size: 11pt;font-family: Symbol”><span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”text-indent: -0.25in;font-size: 11pt;font-family: Symbol”>·<span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”font-family: Verdana, sans-serif;font-size: 11pt;text-indent: -0.25in”>Monday through Friday support hours are 6 a.m. to 4:30 p.m.</span></p><p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -.25in”><!– [if !supportLists]–><span style=”font-size: 11.0pt;font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><span style=”font-size: 11pt;font-family: Symbol”><span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”text-indent: -0.25in;font-size: 11pt;font-family: Symbol”>·<span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”font-family: Verdana, sans-serif;font-size: 11pt;text-indent: -0.25in”>Hiring for multiple shifts; extra consideration given to those willing to work as early as 6 a.m.</span></p><p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -.25in”><!– [if !supportLists]–><span style=”font-size: 11.0pt;font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><span style=”font-size: 11pt;font-family: Symbol”><span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”text-indent: -0.25in;font-size: 11pt;font-family: Symbol”>·<span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”font-family: Verdana, sans-serif;font-size: 11pt;text-indent: -0.25in”>This position is in an open office environment with heavy computer use</span></p><p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -.25in”><!– [if !supportLists]–><span style=”font-size: 11.0pt;font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><span style=”text-indent: -0.25in;font-size: 11pt;font-family: Symbol”>·<span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”text-indent: -0.25in;font-size: 11pt;font-family: Verdana, sans-serif”>The noise level in the office environment is moderate</span></p><p class=”MsoListParagraph” style=”text-indent: -.25in”> </p><p class=”MsoListParagraphCxSpMiddle” style=”text-indent: -.25in”><!– [if !supportLists]–><span style=”font-size: 11.0pt;font-family: Symbol;color: #333333″><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><span style=”font-size: 11pt;font-family: Symbol”><span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”text-indent: -0.25in;font-size: 11pt;font-family: Symbol”>·<span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”font-family: Verdana, sans-serif;font-size: 11pt;text-indent: -0.25in”>This position is located in our Seattle offices</span></p><p class=”MsoListParagraphCxSpLast” style=”text-indent: -.25in”><!– [if !supportLists]–><span style=”font-size: 11.0pt;font-family: Symbol”><span>·<span style=”font: 7.0pt ‘Times New Roman'”> </span></span></span><span style=”font-size: 11pt;font-family: Symbol”><span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”text-indent: -0.25in;font-size: 11pt;font-family: Symbol”>·<span style=”font-size: 7pt;line-height: normal;font-family: ‘Times New Roman'”> </span></span><span style=”font-family: Verdana, sans-serif;font-size: 11pt;text-indent: -0.25in”>Must have access to reliable transportation</span></p><p class=”MsoNormal”><strong><span style=”font-family: ‘Verdana’,sans-serif”>About Committee for Children</span></strong></p><p class=”MsoNormal”><span style=”font-family: ‘Verdana’,sans-serif”>For over 40 years, Committee for Children has been helping children learn, grow, and thrive by teaching them how to understand emotions, build meaningful relationships, and resolve conflicts. We believe that if you make a positive impact on enough children through social-emotional learning, then the ripples will help a family, a school, a community, and ultimately, the world. We call it the Empathy Effect, and it’s what we’ve worked toward since 1979. </span><span style=”font-family: ‘Verdana’,sans-serif;color: black”>We believe that successfully ensuring the safety and well-being of all children will require the involvement of our greatest thinkers. That’s why we bring together diverse opinions and viewpoints—from educators, philanthropists, community activists, scientists and researchers, private-sector executives, and behavioral specialists.</span> <span style=”font-family: ‘Verdana’,sans-serif”>Come join the effort. And let’s grow kinder together.</span></p><p class=”MsoNormal”><span style=”font-family: ‘Verdana’,sans-serif”>We have excellent employee tenure because we take great care of our most valued assets—our employees. This role will offer some amazing opportunities to add value, contribute, and make a difference while enjoying new challenges, a collaborative and diverse team, professional development opportunities, and work/life balance. Committee for Children offers competitive benefits including medical, dental, vision, life, and retirement with employer match. We also offer subsidies for commuting, wellness, and staff development.</span></p><p class=”MsoNormal”><span style=”font-family: ‘Verdana’,sans-serif”>Committee for Children is proud to be an equal opportunity employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We encourage all qualified applicants to apply, without regard to race, color, age, disability, gender, marital status, national origin, genetics, religion, sexual orientation, gender expression, political affiliation, gender identity, veteran status, or other applicable legally protected characteristics.</span></p><p style=”margin: 0in;margin-bottom: .0001pt”><span style=”font-size: 11.0pt;font-family: ‘Verdana’,sans-serif;color: #333333″> </span></p>
To apply for this job please visit committee-for-children.breezy.hr.