Director of Client Services

Website The Brigid Alliance

More people than ever before are being forced to travel for abortion care. The Brigid Alliance is working to build a country where abortion care is borderless, burden-free, and accessible to all, however, there is an epic crisis of abortion access in the United States with many states now having total or near-total bans on abortion and it doesn’t stop there. With the ever-changing legal landscape, many more states are still at risk of implementing these bans. Today, nearly a year after the Supreme Court ruled to dismantle Roe v. Wade, the number of people who need to travel for abortion care has quadrupled, straining limited resources already in existence and requiring individuals to cover hundreds of miles from home to receive such critical care. The Brigid Alliance is proud to be part of an ecosystem of support organizations that is propping up abortion care access in this country in an increasingly hostile environment.

The Brigid Alliance now seeks a new Director of Client Services who will work in partnership with the Interim Executive Director in leading and charting the next phase of vision and strategy for client services. The Director will oversee and support a multi-talented, collaborative team of passionate and dedicated client-facing coordinators who are highly trained to deliver non-judgmental, trauma informed and compassionate support to abortion seekers. The Director will hire, train and be a mentor to staff and build a strong team through open communication and collaborative decision-making. The work ahead calls for a leader who has vision and passion for reproductive justice, bringing change and organizational management experience, with a value driven, economic justice and racial justice lens. This Director will be highly relational working across all levels of the organization to build and strengthen internal and external partnerships and collaboration efforts, is excited by data and systems improvement, bringing a transparent and compassionate eye to case management and where The Brigid Alliance might best plug into the network and framework in service of their clients and communities.



The Brigid Alliance is a nationwide practical support organization that supports people who must travel long distances for abortion care. Working across the United States, we arrange and fund confidential travel, lodging, childcare, and logistical assistance, closing the gap between the need for an abortion and the ability to access one. We work in partnership with independent and nationally affiliated clinics, abortion funds, local and regional practical support organizations. The Brigid Alliance envisions a world where everyone has access to abortion care, uninhibited by stigma, and free of systemic or geographic barriers.

Since launching in August of 2018, The Brigid Alliance has assisted over 4,000 individuals and families from all 50 states prioritizing clients beyond 15 weeks of pregnancy for whom it’s generally more expensive and harder to find a provider near home. We work with individuals and communities disproportionately affected by abortion restrictions: women living at or below the federal poverty line, people of color, minors, undocumented immigrants, people living in communities with limited transportation infrastructure, individuals living in states hostile to women’s healthcare, disabled people, survivors of abuse, and those who rely on Medicaid or are uninsured. We are a crucial part of the reproductive health ecosystem connecting the geographic and metaphorical dots between policy, providers, practice, and patients. By alleviating the logistical barriers and financial obstacles of access to care, we are working to ensure that everyone has access to abortion care, no matter where they live.



The Director of Client Services will hold a leadership role within The Brigid Alliance and provide strategic guidance on internal vision, pace, and scale of the program, as well as assess capacity and opportunities to better serve an increasing number of clients in need of support. The Director reports to the Interim Executive Director, collaborating together to set vision and strategy for Client Services. Occasionally, the Director of Client Services may also provide direct services to clients with the team. Responsibilities include but are not limited to:

Contribute to Strategic Direction of The Brigid Alliance:

  • In partnership with the Executive Director, develop a long-term strategic plan for The Brigid Alliance and Client Services program.
  • Build and foster a strong relationship with the Board of Directors; provide analysis around key performance indicators and progress of the program.
  • Identify opportunities for collaboration and partnerships; serve as a spokesperson for the organization with members of the press and at conferences.
  • Assess progress, develop timely and accurate bi-monthly program updates and reports to the Board about the client services scope, scale, capacity, and goal setting.

Lead and Set Vision for the Client Services Program:

  • Lead the process for creating annual goals and work plans aligned to the strategic plan.
  • Provide leadership and support around the internal vision and goals for the program; assess the pace and scale and reimagine opportunities for realistic growth and capacity.
  • In partnership with the Directors of Operations and External Affairs, prepare annual budgets and expense projections throughout the year, assess progress and goals in alignment with the mission and strategies.
  • Provide budget oversight and financial leadership support for the Client Services Program and team of coordinators.
  • In partnership with the Client Services Coordinators, oversee the development and delivery of timely and accurate quarterly progress reports to share with staff and board.
  • Foster partnerships with clinics in the US, expanding the number of clinics with whom The Brigid Alliance works.

Lead and Support Client Services Team and Culture:

  • Cultivate a positive team and organizational culture of trust and transparency.
  • Provide problem solving support to the Client Services team; assist and provide compassionate services to clients when client services are in high demand.
  • Ensure the quality and continuity of Brigid’s care and relationships with clients, partners, and communities.
  • In partnership with the Client Services team of coordinators, manage and assess process and systems improvements of the database and protocols.
  • Provide leadership and analysis of internal and external program policies to improve and ensure program compliance directly aligns with Brigid’s mission.
  • Provide leadership support to the Client Services team and aid in determining scale, scope, realistic goals, and capacity with managing and anticipating caseloads.
  • Cultivate professional development opportunities; lead and implement continued education training for staff, intake coordinators, and client engagement coordinators.
  • Cultivate and maintain strong relationships with all current and potential partners (e.g., clinics, abortion funds, local/regional/national social services, practical support organizations and volunteer networks).



While no one candidate will embody all the qualifications enumerated below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences:

  • Unwavering commitment to and knowledge of reproductive justice. Working knowledge of intersectionality and the impact that privilege and oppression can have on people’s ability to access abortion.
  • Experience applying an economic and racial justice lens to non-profit work, ideally in a reproductive justice setting. Possess a deep understanding, experience, and commitment to advancing racial equity work, internally and externally.
  • Master’s degree in social work and/or JD plus 5-7 years of management experience.
  • Experience with management practices that empower staff and promote a healthy team environment of trust, transparency, and empathy.
  • Experience with case management and crisis management or intervention.
  • Demonstrated success in change management, building collaborative and cohesive teams.
  • Experienced facilitator with practical and innovative problem solving.
  • Highly relational and values driven, understanding our roles as an integral and transparent part of a larger network of people and organizations in the fight for fundamental reproductive rights.
  • Strong organizational skills with demonstrated success in prioritizing and managing multiple projects, timelines, and deliverables.
  • Effectively communicates and represents the organization across multiple levels both internally and externally with leadership, the press, donors, funders, and representatives of partner organizations.
  • Understanding of barriers to abortion access, both logistical and cultural/societal.
  • Curiosity and familiarity with the changing landscape of abortion laws and legal complexities.
  • Bilingual in English and Spanish desired.



This is a full-time, exempt position with a starting annual salary range of $125-140K depending on experience, with a benefits package that includes medical, dental, vision, and life insurance (eligible from first day of employment), paid family leave (12 weeks at 100% salary continuation), 403b contributions, PTO (20 days of PTO during the first two years, 25 days of PTO from years two to five, 30 days of PTO for five years or more), ten holidays plus end of year office closure from December 24-31, and monthly remote working stipend ($150 per month, or $75 per semi-monthly payroll). The organization also commits to professional development with an annual budget of $1,500 per person. Comprehensive benefits details are available upon request.



More information about the The Brigid Alliance may be found at:

Remote employment is permitted in: Alaska, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Mexico, New Jersey, New York, Oregon, Rhode Island, Vermont, Virginia, and Washington. If the successful candidate does not reside in one of these states or jurisdictions, relocation support will be provided. There will be a requirement for quarterly in-person multi-day collaboration sessions in New York City or Washington, D.C., with the Executive Director, in addition to attending occasional events in-person (ex. conferences, Board meetings, one to two all-staff retreats per year) that will be paid for by the organization.

This search is being led by Cara Pearsall and Danielle Higa of NPAG. Due to the pace of this search, candidates are strongly encouraged to apply as soon as possible. Candidates may submit their cover letter, outlining their interest and qualifications, along with their resume via NPAG’s website.

The Brigid Alliance is an Equal Opportunity Employer and believes that the diversity of ideas, experiences and cultures that our employees contribute to our organization is our greatest advantage; we are committed to an equitable workplace where everyone is treated as a respected and valued member of the team. The Brigid Alliance is proud to be an inclusive and equal-opportunity workplace, where all applicants and employees are considered for hire, promotion and job status without regard to sex, race, religion, creed, color, national origin, alienage or citizenship status, gender (including gender identity or expression), sexual orientation, marital or partnership status, age, disability, height, weight, handicap, military or protected veteran status, or any other protected characteristic protected under federal, state or local law. As an organization working in solidarity with the reproductive justice movement, The Brigid Alliance is committed to fostering the leadership and elevating the voices of women, young people, people of color, Indigenous people, immigrants and refugees, low-income people, LGBTQ+, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly imprisoned, people who have received funding for abortions, and people living in the many intersections of these experiences. Candidates of all backgrounds, especially those that have been historically underrepresented and/or marginalized, are encouraged to apply.