Director of Client Services (IT Supervisor II)

Lead, direct and manage the day-to-day activities of the USC Aiken Client Services (Help Desk) department and its staff. Provide technical leadership and guidance to the Client Services department and serve as the Technology Services Division’s (TSD) lead desktop support technician. Provide high-quality, frontline customer service to students, faculty and staff needing assistance with their technology and assistance with technical systems, applications and processes. Knowledge/skills/Abilities: Extensive knowledge and hands-on experience with PC and Mac computer hardware and software. Ability to work independently and to exercise sound judgment. Excellent interpersonal and communication skills. Ability to train and supervise subordinates effectively. Minimum requirements: Bachelor’s degree in a relevant discipline and 5 years’ experience; or equivalency; Occasional after-hours work may be required.  At least 2 years supervisory experience preferred.